Shipping policy
At KKCARO, we are committed to delivering your orders safely, securely, and as quickly as possible. Please read our Shipping Policy to understand how we process and deliver your orders.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales, or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email or SMS with tracking details.
Shipping Coverage
KKCARO currently delivers across India.
At this time, we do not offer international shipping. If international shipping becomes available in the future, this policy will be updated accordingly.
Shipping Charges
Shipping charges are calculated during checkout based on:
- Delivery location
- Order value
- Shipping method selected
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Estimated Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 4–7 Business Days
- Remote Areas: 5–10 Business Days
Delivery timelines are estimates and may vary depending on courier availability and location.
Order Tracking
Once your order has been dispatched, you will receive:
- Shipping confirmation
- Tracking ID
- Courier partner details
You can use the tracking information to monitor your shipment until delivery.
Delivery Delays
While we strive to deliver every order on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- High order volumes
- Courier partner delays
- Incorrect shipping information provided by the customer
KKCARO is not responsible for delays caused by circumstances beyond our control.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping details.
If an incorrect or incomplete address is provided:
- Delivery may be delayed.
- Additional shipping charges may apply for re-delivery.
- KKCARO will not be responsible for orders delivered to an incorrect address provided by the customer.
Please contact us immediately if you notice an error in your shipping information after placing an order.
Failed Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed due to:
- Customer unavailable
- Incorrect address
- Refusal to accept delivery
the package may be returned to us. Re-shipping charges may apply.
Damaged Packages
If your package appears damaged upon delivery:
- Do not accept the package if it appears severely damaged or tampered with.
- Take clear photos of the package.
- Contact our customer support within 48 hours of delivery.
We will investigate the issue and provide an appropriate resolution.
Cash on Delivery (COD)
Cash on Delivery is available for selected locations.
KKCARO reserves the right to disable COD for certain pin codes or orders based on operational requirements.
Additional COD charges may apply if displayed during checkout.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.
There will be no additional shipping charges for split shipments unless otherwise stated.
Delivery Confirmation
An order will be considered successfully delivered when it has been marked as delivered by our courier partner.
If you believe your order was marked as delivered but you have not received it, please contact us within 48 hours so we can investigate the matter.