Refund policy

At KKCARO, customer satisfaction is our priority. Every product is carefully inspected before dispatch to ensure the highest quality. If you receive an incorrect, damaged, or defective item, we're here to help.

Return Eligibility

You may request a return or exchange if:

  • You received a damaged or defective product.
  • You received the wrong product or incorrect size than what you ordered.
  • The item has a manufacturing defect.

To be eligible, the item must:

  • Be unused and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be accompanied by proof of purchase (Order ID or Invoice).

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

  • Products that have been worn, washed, or used.
  • Products with removed tags.
  • Items damaged due to misuse or improper handling.
  • Products purchased during clearance or final sale (unless damaged or defective).
  • Gift cards or promotional items.

Return Request Timeline

Customers must raise a return request within 7 days of receiving the order.

Requests made after this period may not be accepted.

Exchange Policy

We offer exchanges for:

  • Incorrect size received
  • Wrong product delivered
  • Damaged or defective products

Exchanges are subject to product availability. If the requested product is unavailable, a refund or store credit may be offered.

Refund Policy

Refunds are processed only after the returned product has been received and inspected.

Once approved:

  • Online payments will be refunded to the original payment method within 5–7 business days.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or another approved method within 7–10 business days after verification.

Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will review the request and provide a suitable resolution.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Return Shipping

If the return is due to our error (wrong, damaged, or defective product), KKCARO will bear the return shipping cost.

For other approved returns or exchanges, customers may be responsible for the return shipping charges unless otherwise specified.

Quality Inspection

All returned products undergo a quality inspection before a refund or exchange is approved.

If the returned product does not meet our return eligibility requirements, the request may be rejected, and the item may be shipped back to the customer.

How to Request a Return

To request a return or exchange:

  1. Contact our customer support within 7 days of delivery.
  2. Share your Order ID and the reason for the return.
  3. Attach clear photos if the item is damaged or incorrect.
  4. Our support team will guide you through the return process.